Terms of Service
Last updated: April 24, 2026
Overview
Welcome to Kasselman Solar. The terms “we”, “us”, and “our” refer to Kasselman Solar, LLC. We operate the website located at kasselmansolar.com (the “Website”), our online storefront hosted by Shopify (the “Kasselman Solar Shop” or the “Shop”), and related digital information, content, tools, features, products, and services we make available online (collectively, the “Online Services”).
These Terms of Service, together with any policies referenced herein (these “Terms”), describe your rights and responsibilities when you use the Online Services. Please read these Terms carefully, as they include important information about your legal rights, including warranty disclaimers, limitations of liability, and governing law.
By visiting, browsing, interacting with, or using the Online Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use or access the Online Services.
1. Scope of These Terms
These Terms govern your use of the Website, the Shop, and any other Online Services we may make available from time to time. However, these Terms do not govern solar installation, operation, maintenance, monitoring, or warranty services (collectively, “Installation Services”). Installation Services are provided only under a separate written agreement executed between Kasselman Solar and the customer (a “Purchase Agreement,” also referred to in these Terms as a “Contract” or “Agreement”). In the event of any conflict between these Terms and an executed Purchase Agreement with respect to Installation Services, the Purchase Agreement controls.
The Online Services may include, without limitation: informational content about our company and Installation Services; lead, quote, and consultation request forms; online design, configuration, and transaction tools; scheduling tools; customer portals; educational resources; the Shop for the sale of merchandise, accessories, and related goods; and any future online tools or services we introduce.
2. Access and Account
By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, and that you have given us your consent to allow any of your minor dependents to use the Online Services on devices you own, purchase, or manage.
To use certain Online Services, including purchasing products from the Shop or requesting a quote through the Website, you may be asked to provide certain information, such as your name, email address, billing address, shipping address, and payment information. You represent and warrant that all information you provide is correct, current, and complete, and that you have all rights necessary to provide this information.
You are solely responsible for maintaining the security of your account credentials and for all activity under your account. You may not transfer, sell, assign, or license your account to any other person.
3. Website Use and Informational Content
The Website provides general information about Kasselman Solar and the Installation Services we offer. All content on the Website — including product specifications, pricing estimates, financing examples, utility savings illustrations, incentive descriptions, photography, and other materials — is provided for general informational purposes only and is not an offer to enter into a contract or a binding commitment by us.
Any quote, proposal, estimate, or incentive calculation generated or provided through the Website or other Online Services is preliminary and non-binding. Final pricing, system design, production estimates, incentives, and contract terms are set out exclusively in the executed Purchase Agreement.
If you submit a lead, quote request, contact form, or other inquiry through the Website, you authorize us to contact you by email, phone (including text messages), or mail at the contact information you provide, consistent with our Privacy Policy and applicable law.
4. Kasselman Solar Shop — Products, Orders, and Pricing
4.1 Our Products
We make every reasonable effort to provide an accurate representation of the products offered in the Shop. However, colors, finishes, and product appearance may differ from how they appear on your screen due to device type, settings, and configuration. We do not warrant that the appearance or quality of any product purchased by you will meet your expectations or be identical to images displayed online.
All product descriptions are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product and to limit the quantities of any product we offer to any person, household, geographic region, or jurisdiction, on a case-by-case basis.
4.2 Orders
When you place an order through the Shop, you are making an offer to purchase. Kasselman Solar reserves the right to accept or decline your order, in whole or in part, for any reason at our discretion. Your order is not accepted until we confirm acceptance, and we must receive and process your payment before accepting your order. Please review your order carefully before submitting, as we may be unable to accommodate cancellation requests after an order is accepted. If we decline, modify, or cancel an order, we will attempt to notify you using the email, billing address, or phone number provided at the time the order was placed.
Returns and exchanges are handled in accordance with our Refund Policy, available on the Shop.
You represent and warrant that your purchases from the Shop are for your own personal or household use and not for commercial resale or export.
4.3 Prices and Billing
Prices, discounts, and promotions for products sold in the Shop are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise expressly stated, posted prices do not include taxes, shipping, handling, or similar charges.
Prices posted in the Shop may differ from prices offered in physical locations or in stores operated by third parties. From time to time we may offer promotions that are governed by separate terms and conditions. If there is a conflict between promotion-specific terms and these Terms, the promotion terms control with respect to the promotion.
You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases, and to promptly update your information so that we can complete your transactions and contact you as needed.
You represent and warrant that (i) the payment information you provide is true, correct, and complete; (ii) you are duly authorized to use the payment method provided; (iii) charges incurred by you will be honored by the issuing financial institution; and (iv) you will pay all charges incurred at the posted prices, including shipping, handling, and all applicable taxes.
4.4 Shipping and Delivery
We are not liable for shipping and delivery delays. All delivery times posted in the Shop are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, weather, or events outside our reasonable control. Once we transfer a product to the carrier, title and risk of loss passes to you.
5. Online Design and Transaction Tools
From time to time, we may make available through the Online Services tools and features that allow you to, among other things, request information, view or configure preliminary proposals for Installation Services, submit reservations or deposits, or review and electronically sign a Purchase Agreement. The specific tools, features, products, eligibility criteria, deposits, and terms we make available through the Online Services may change at any time without notice.
Any output generated through these tools — including any configuration, design, estimate, proposal, or pricing — is preliminary and non-binding. A Purchase Agreement entered into through the Online Services is governed by its own terms and by applicable law.
You are not required to use any online tool to obtain Installation Services. You may always request a traditional consultation with a Kasselman Solar representative by contacting us through the Website or by phone.
6. Intellectual Property
The Online Services, including all trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, and the design, selection, and arrangement thereof, are owned by Kasselman Solar, its affiliates, or its licensors and are protected by U.S. and foreign patent, copyright, trademark, and other intellectual property laws.
These Terms permit you to use the Online Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Online Services without our prior written consent. Except as expressly provided herein, nothing in these Terms grants or shall be construed as granting any license or other rights to you under any patent, trademark, copyright, or other intellectual property of Kasselman Solar, Shopify, or any third party. Unauthorized use of the Online Services may violate federal and state intellectual property laws. All rights not expressly granted are reserved.
Kasselman Solar’s names, logos, product and service names, designs, and slogans are trademarks of Kasselman Solar or its affiliates or licensors. You must not use any of these trademarks without our prior written permission. Shopify’s name, logo, and marks are trademarks of Shopify. All other names, logos, and marks appearing on the Online Services are the trademarks of their respective owners.
7. Optional Tools and Third-Party Services
You may be provided with access to tools offered by third parties as part of the Online Services, which we neither monitor nor have any control or input over. You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. We have no liability arising from or relating to your use of any optional third-party tools.
Any use by you of optional tools offered through the Online Services is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which those tools are provided by the relevant third-party provider. We may, in the future, offer new features through the Online Services (including the release of new tools and resources). Such new features shall also be deemed part of the Online Services and subject to these Terms.
8. Third-Party Links
The Online Services may contain materials and hyperlinks to websites provided or operated by third parties, including any embedded third-party functionality. We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you decide to leave the Online Services to access these materials or third-party sites, you do so at your own risk.
We are not liable for any harm or damages related to your access of any third-party websites or your purchase or use of any products, services, resources, or content on any third-party websites. Please carefully review the third-party’s policies and practices and make sure you understand them before engaging in any transaction. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the third party.
9. Relationship with Shopify
The Shop is powered by Shopify, which enables us to provide that portion of the Online Services to you. However, any sales and purchases you make in the Shop are made directly with Kasselman Solar. By using the Shop, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Kasselman Solar, including any injury, damage, or loss resulting from purchased products. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Kasselman Solar.
10. Privacy Policy
All personal information we collect through the Online Services is subject to our Privacy Policy, which is incorporated into these Terms by reference. Certain personal information collected or processed through the Shop may additionally be subject to Shopify’s Privacy Policy. By using the Online Services, you acknowledge that you have read and understood these privacy policies.
11. Feedback
If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, testimonials, or other content (collectively, “Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback in any medium for any purpose, including for commercial use. We may, for example, use our rights under this license to operate, provide, evaluate, enhance, improve, and promote the Online Services and to perform our obligations and exercise our rights under these Terms.
You represent and warrant that: (i) you own or have all necessary rights to all Feedback; (ii) you have disclosed any compensation or incentives received in connection with your submission of Feedback; and (iii) your Feedback will comply with these Terms. We are under no obligation to (1) maintain your Feedback in confidence; (2) pay compensation for your Feedback; or (3) respond to your Feedback.
We may, but have no obligation to, monitor, edit, or remove Feedback that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable, or that violates any party’s intellectual property or these Terms.
You agree that your Feedback will not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary right, and will not contain libelous or otherwise unlawful, abusive, or obscene material, or any computer virus or other malware. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any Feedback. You are solely responsible for any Feedback you submit and its accuracy.
12. Errors, Inaccuracies, and Omissions
Occasionally there may be information on the Online Services that contains typographical errors, inaccuracies, or omissions that may relate to product or service descriptions, pricing, promotions, offers, shipping charges, transit times, availability, incentive or savings figures, or other content. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice, including after you have submitted your order.
13. Prohibited Uses
You may access and use the Online Services for lawful purposes only. You may not access or use the Online Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any international, federal, state, provincial, or local law, regulation, rule, or ordinance; (c) to infringe upon or violate our intellectual property rights or those of others; (d) to harass, abuse, insult, harm, defame, slander, disparage, or intimidate any of our employees, contractors, or other persons; (e) to transmit false or misleading information; (f) to send, knowingly receive, upload, download, use, or re-use any material that does not comply with these Terms; (g) to transmit, or procure the sending of, any advertising or promotional material, including any “junk mail,” “chain letter,” “spam,” or other similar solicitation; (h) to impersonate or attempt to impersonate any other person or entity; or (i) to engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the Online Services, or which we determine may harm Kasselman Solar, Shopify, or users of the Online Services, or expose any of them to liability.
In addition, you agree not to: (a) upload or transmit viruses or any other type of malicious code; (b) reproduce, duplicate, copy, extract, sell, resell, or exploit any portion of the Online Services; (c) collect or track the personal information of others; (d) spam, phish, pharm, or pretext the Online Services; (e) use any robot, spider, scraping, data gathering or extraction tool, automatic device or process, AI tool (including agentic AI), or automated or manual means to access the Online Services, except as permitted under Section 14; or (f) interfere with, bypass, or circumvent the security or authorization features, robot exclusion headers, or other measures we employ to restrict access to the Online Services. We reserve the right to suspend, disable, or terminate your account at any time, without notice, if we determine that you have violated any part of these Terms.
14. Agents and Automated Access
14.1 This section (the “Agent Terms”) applies if you use, allow, enable, or cause the deployment of an Agent to access, use, or interact with any Online Services. “Agent” means any software or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, any person or entity and that can be executed on behalf of or using a person’s device, without direct supervision.
14.2 No Agent may access, use, or interact with the Online Services unless, at all times, it identifies itself and operates in strict accordance with the requirements in Section 14.4 below. In addition, no Agent may access, use, or interact with the Online Services if we have requested that the Agent refrain from doing so.
14.3 We may limit, including by technical measures, whether and how any Agent accesses, uses, and interacts with the Online Services.
14.4 Agents must: (i) in all HTTP/HTTPS requests, identify that the request is from an Agent and disclose the name of the Agent by including the following in the request’s user agent string: “Agent/[agent name]”; (ii) not conceal or obfuscate that any access, use, or interactions are from an Agent, such as by (a) mimicking human behavior and interaction patterns, or (b) completing or circumventing CAPTCHAs or measures intended to distinguish computer use from humans; (iii) respond truthfully to any question or prompt seeking to determine whether interactions are coming from a human or a computer; and (iv) not circumvent or otherwise avoid any measure intended to block, limit, modify, or control whether and how Agents access, use, or interact with the Online Services.
15. Termination
We may terminate these Terms or your access to the Online Services (or any part thereof) in our sole discretion at any time without notice, and you will remain liable for all amounts due up to and including the date of termination.
The following sections will continue to apply following any termination: Intellectual Property; Feedback; Termination; Disclaimer of Warranties; Limitation of Liability; Indemnification; Severability; Waiver and Entire Agreement; Assignment; Governing Law; Privacy Policy; and any other provisions that by their nature should survive termination.
16. Disclaimer of Warranties
The information presented on or through the Online Services is made available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Online Services, or by anyone who may be informed of any of its contents.
EXCEPT AS EXPRESSLY STATED BY KASSELMAN SOLAR IN WRITING, THE ONLINE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE ONLINE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTIES, OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE, REPRESENT, OR WARRANT THAT YOUR USE OF THE ONLINE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES, SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.
Warranties that may apply to specific Installation Services, equipment, or workmanship are set out exclusively in the applicable Purchase Agreement or manufacturer warranty documents, not in these Terms.
17. Limitation of Liability
TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO CASE SHALL KASSELMAN SOLAR, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, ARISING FROM YOUR USE OF ANY OF THE ONLINE SERVICES OR ANY PRODUCTS PROCURED USING THE ONLINE SERVICES, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE ONLINE SERVICES OR ANY PRODUCT, INCLUDING BUT NOT LIMITED TO ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE ONLINE SERVICES OR ANY CONTENT (OR PRODUCT) POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE ONLINE SERVICES, EVEN IF ADVISED OF THEIR POSSIBILITY.
18. Indemnification
You agree to indemnify, defend, and hold harmless Kasselman Solar, Shopify, and our and their respective affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities, or claims, including reasonable attorneys’ fees, payable to any third party due to or arising out of (1) your breach of these Terms or the documents they incorporate by reference, (2) your violation of any law or the rights of a third party, or (3) your access to and use of the Online Services.
We will notify you of any indemnifiable claim, provided that a failure to promptly notify will not relieve you of your obligations unless you are materially prejudiced. We may control the defense and settlement of such claim at your expense, including choice of counsel, but will not settle any claim requiring non-monetary obligations from you without your consent (not to be unreasonably withheld). You will cooperate in the defense of indemnified claims, including by providing relevant documents.
19. Severability
If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms. Such determination shall not affect the validity and enforceability of any other remaining provisions.
20. Waiver; Entire Agreement
Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
These Terms, together with any policies or operating rules posted by us on the Online Services, constitute the entire agreement and understanding between you and us with respect to your use of the Online Services, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us regarding the Online Services (including any prior versions of these Terms). These Terms do not supersede any separately executed Purchase Agreement or other written agreement between you and Kasselman Solar, which continues to govern its respective subject matter.
Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.
21. Assignment
You may not delegate, transfer, or assign these Terms or any of your rights or obligations hereunder without our prior written consent, and any such attempt will be null and void. We may transfer, assign, or delegate these Terms and our rights and obligations without consent or notice to you.
22. Governing Law and Venue
These Terms and any separate agreement whereby we provide you Online Services shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict-of-laws principles. You and Kasselman Solar agree that any action or proceeding arising out of or related to these Terms or the Online Services shall be brought exclusively in the state or federal courts located in Albany County, New York, and you and Kasselman Solar consent to the personal jurisdiction and venue of such courts.
23. Headings
The headings used in these Terms are included for convenience only and will not limit or otherwise affect their interpretation.
24. Changes to These Terms
You can review the most current version of these Terms at any time on the Website.
We reserve the right, in our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes on the Website. It is your responsibility to check the Website periodically for changes. We will notify you of any material changes to these Terms in accordance with applicable law, and such changes will be effective on the date specified in the notice. Your continued use of or access to the Online Services following the posting of any changes to these Terms constitutes your acceptance of those changes.
25. Contact Information
Questions about these Terms should be sent to us at info@kasselmansolar.com.
Kasselman Solar, LLC
279 Broadway, Suite 2
Menands, NY 12204
(518) 478-8365
EIN: 46-4740969
